| Answered Calls Rate | | 96.72% |
| It's almost impossible to get a 100% answer rate. Some callers may change their mind and hang up after just a single ring. Above 90% is considered good for the industry. We aim for much higher. |
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| Average Ring Time | | 2.08 rings |
| This is the average time it takes us to answer a call. The results are skewed a bit as we try to make sure the calls ring at least once, otherwise callers tend to get confused! We aim for under two rings. |
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| Average Call Quality | | 9.73 / 10 |
| We score our calls against our own highly stringent quality criteria. Our full time quality control manager rates the calls on the criteria here. 10 is a perfect call, 9 is excellent, 8 is good, 7 or less gives cause for concern. We aim for 10. |