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STANDARD TERMS AND CONDITIONS
1. In these conditions 'the Company' shall mean Internet Communications Limted ((Company No: 02960270), also known as Answer.co.uk, and the Customer shall mean the person, Organisation, company, or persons on the attached application form. The Company provides service or facilities solely on the basis of these conditions, and any use by the Customer implies full acceptance of these conditions at all times. Answer.co.uk is an simple message taking service and is designed to provide a personal and business tool for both individuals and businesses including professionals, students, small and medium-sized enterprises, large companies and business start-ups. and its suppliers ("we"/"our"/"us"). In order to be able to use any part of Answer.co.uk, you are required to complete the registration process to obtain an answer.co.uk Account.
You agree to keep your Answer.co.uk account password secret at all times and to inform us and change it if you believe that another person has become aware of it. You are solely responsible for all use or misuse of your username and password, and any losses or damages arising from such use or misuse. You confirm that all information supplied by you to us is current, complete and accurate in all respects and you agree to notify us immediately of any changes to this information. We shall comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.
2. The duty owed by the Company to the Customer shall consist of either or all of the following services only as specified on the customers application form; (a) the taking of telephone messages intended for the Customer and the transmission to the Customer of such telephone messages whether by telephone, e-mail, text message fax, post or hand as the Company shall in its absolute discretion select, and (b) the transmission of outgoing e-mail, text message or fax messages supplied by the Customer and the receiving of incoming e-mail, text message or fax messages intended for the Customer and the passing on to the Customer of such incoming telex and/or fax messages whether by telephone, telex, fax, post or hand as the Company shall in its absolute discretion select.
3. The Customer agrees not to use the addresses and/or telephone, e-mail and fax numbers of the Company nor the offices of the Company, whether directly or indirectly for any purpose or purposes which could be construed by the Company or any other party as illegal, defamatory, fraudulent, immoral, or obscene.
4. The Customer agrees not to advertise any of the Company's addresses, phone numbers, e-mail or fax numbers, or any other details whatsoever, without first obtaining the written consent of a Director of the Company.
5. The Customer agrees not to send or deliver or cause to be sent or to be delivered to the Company's premises any noxious harmful deteriorating dangerous substances or bulky object or thing and in the event of the same being so sent or delivered, without written agreement by the Company, the Company may dispose of such items immediately however it sees fit.
6.The Company shall be entitled to refuse to accept any parcel, chattel, packet, letter, or other object, addressed to the Customer unless the Customer has entered into previous written arrangements and agreed to in writing by the Company. The Company holds all such items messages or other objects for the Customer solely at the Customers risk at all times. The Customer is obliged to arrange his own insurance for such items, and no liability of risk will ever attach to the Company under any circumstances.
7. In the event of an ordinary parcel, chattel, packet or other object other than letters addressed to the Customer being delivered at the Company's address, the Company shall bear no responsibility therefore either to the sender or to the Customer and in the event of the Customer failing to remove same within one month of receiving Notice thereof (of which a prepaid letter addressed to the Customer at his last known address shall be deemed sufficient Notice) then the Company is hereby empowered to sell same and to retain the proceeds of sale thereof for the absolute use of the Company. As an alternative the Company may in its absolute discretion return such parcel, chattel, packet or other object to the sender at any time after receipt thereof and any costs or expense so incurred by the Company shall be recoverable from the Customer upon demand.
8. The Company shall be entitled to charge the Customer reasonable handling and storage charges for any parcel, chattel, packet, letter or other object received and/or stored at the Company's premises for the Customer.
9. If the Customer applies for additional services and the Company agrees to grant the same, the Company grants them solely on the terms of these conditions. If the services be use of desk with telephone or use of private office room there shall be no relationship of landlord and tenant between the Company and the Customer but merely a licence, and the use of desk with phone or room can be in any part of the Company's premises and can be switched from one part to the other of the Company's premises at any time purely at the discretion of the Company.
10. The Customer agrees that the Company can use its absolute discretion as to whether or not it discloses the Customers address, telephone numbers, or other details.
11. The Customer shall reimburse the Company immediately for all sums of money expended by the Company pursuant to the agreement itself or in connection with the sending to the Customer of any letter(s), message(s) and in connection with any other services used.
12. The Company may at its absolute discretion accept or decline to authorise payment of 'Collect' or 'Transfer Charge' telephone calls either from the Customer or for the Customer. The Customer shall reimburse the Company immediately for all sums of money expended by the Company pursuant to the payment for such telephone calls.
13. The Customer accepts and acknowledges that the System and the Services: 13a. Are to assist in the general communications of the customer and must be used in conjunction with any and all instructions relating to the System and the Services issued by the Company. 13b. May suffer interference to the provision of services from adverse atmospheric conditions. 13c. Calls may be routed over national and international public telecommunications systems and other networks beyond the control of the company.
14. The Customer acknowledges that malfunctioning, defective equipment and failure of third party networks and equipment engaged in provision of the companies services may cause interruption of the companies Services or adversely affect the quality of the Services and subject to these Conditions, these Conditions shall not be deemed to constitute or imply any warranty by the Company that the system (and therefore the provision of the services) will at all times operate satisfactorily without malfunction and the Company gives no such warranty.
15. The Customer will fully indemnify the Company against any expenses, costs, claims, damages or penalties incurred by the Company in connection with this Agreement howsoever occasioned including through defamation of third parties.
16. The Company shall have a general lien on all belongings of the Customer that may be on the Company's premises at any time for all moneys owing by the Customer to the Company on any account whatsoever. All such goods, messages, information, or other data collected or held by the Company relating to the Customer, will remain the physical and/or intellectual property of the Company, for them to dispose of or use at their absolute discretion should the Customers account become more than two weeks overdue.
17. The Agreement between the Company and the Customer shall continue until such time the Customer balance reaches zero or less, or there is no usage of the service for a period of thirty days in a row. A reconnection fee of £50 would then apply for service to resume.
18. In the event of a breach by the Customer of any of these conditions the Company shall be entitled to terminate this Agreement immediately by sending written notice of such termination to the Customer. All charges incurred up to that point in time would immediately be billed and become due.
19. The Limit of the liability of the Company in respect of any act, omission, neglect, delay or default by it or by its servants or agents whether by way of the Law of Contract and/or by way of liability for negligence or any other sort, or for any other reason whatsoever, shall not under any exceed one hundred pounds in any one billing month. The Customer agrees that there will be no increase or variation in liability from the Company or any of it's servants or agents or anyone employed at any time upon Company business for any reason whatsoever beyond the limit mentioned above other than by written agreement in advance by a Director of the Company.
20. Without any further notice being necessary all charges from the Company to the Customer will be entitled to increased annually on or after the anniversary of the Customer starting with the Company by 5% or the rate of inflation, whichever is the higher.
Privacy Policy
General
We take your privacy seriously. This privacy policy explains the steps we take to ensure that information about you is kept secure and confidential. Please read this privacy policy carefully, as once you use answer.co.uk you will be deemed to have read and accepted this privacy policy.
Collection of Information
We will only collect personal information about you, given by you, when you register with us or contact us for information. You may request a copy of the personal information we have about yo.
Purposes
We collect information about you so that we can inform you of product and services which may be of interest to you, to send you news items and also to help us improve and personalise answer.co.uk
Security
Keeping information about you secure is very important to us. However, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, or which we store.
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