I've forgotten my password!
Simply go to the
Reset Password Page and enter your registered email and/or mobile number and your username and password will be sent via those methods.
N.B. If you have more than one account with those details (for example, you used the same mobile number for your Admin account and your Joe.Bloggs user account) then both accounts will be issued a new password.
I've forgotten my Admin password!
Follow exactly the same steps as above, and remember that more than one account may have a new password issued.
How do I top up my account?
Log on as Admin and you can top up from there.
How do I find out my divert number again?
Log on as Admin and it's on the homepage
How do I divert my phone?
Divert instructions for BT customers are provided in your Documents folder once you've logged in.
Only some calls are being sent via email/sms
Chances are, you've deactivated the report. Login as Admin, go into Tools->Message Reports and make sure the 'Message (No user specified)' reports are selected (in whichever formats you want). When a caller doesn't ask for someone in particular we send the details of the call to the Admin user.