Live Call Centre Statistics

Because Answer.co.uk is part of the same family as JAM and pureJAM, you get the same award winning team answering your calls. See how good they are here...



Stats for the last 24 hours

17/06/2019 11:44:00 to 18/06/2019 11:44:00

Average Ring Time

1.09 rings

This is the average time it takes us to answer a call. The results are skewed a bit as we try to make sure the calls ring at least once, otherwise callers tend to get confused! We aim for under two rings.
 

Answered Calls Rate

99.71%

It's almost impossible to get a 100% answer rate. Some callers may change their mind and hang up after just a single ring. Above 90% is considered good for the industry. We aim for much higher.
 

Average Call Quality

9.77 / 10

We score our calls against our own highly stringent quality criteria. Our full time quality control manager rates the calls on the our strict criteria. 10 is a perfect call, 9 is excellent, 8 is good, 7 or less gives cause for concern. We aim for 10.
Our PAYG Basic Message Taking Service - Answer.co.uk     Our Virtual Receptionist Service - pureJAM     Our Main Service - JAM
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