Note for Existing Customers:
For common questions and answers such as "I've forgotten my password" please see the
user FAQ.
Who we are?
Answer.co.uk is a simple, reliable and effective Pay as you Go service, which is backed by the expertise of
JAM
Why Answer.co.uk?
We will provide you with a high quality service without the extras your business does not need. To see how happy our customers are with us, why not see our
video testimonials on our homepage, or our
Google Checkout feedback or perhaps the
awards we've won including an FSB award for Best E-Business for our Answer.co.uk service!
How quickly do you answer the phone?
To see how fast we handle calls, as well our answer rate, please look at our
live stats page.
What will Answer.co.uk do for me?
Answer.co.uk is a simple message taking service. We will take any or all of the following options for you: caller name, company, telephone number and a brief accurate message. We'll then SMS or Email the message to do, aswell as store it in your own online portal.
What kind of free trial do you offer?
Our
free trial is not about capturing all your company and payment details, but to actually give you a little taster as to how we will handle your calls!
Can I speak to someone on the phone?
We do have a sales number, 0800 975 9933 although we do stress
this is for new enquiries only, and all customer support is done online. Don't worry though we monitor the online support 24/7 so you don't have to wait long for an answer back to your query.
Can you patch calls through?
No. If you require advanced call handling including patching, please visit us at
www.purejam.co.uk
Will I receive my own dedicated telephone number?
Yes. You will receive an 0208 number. This can either be diverted from your existing lines or used as your actual telephone number. Should you require any other type of number please contact us at
www.jam.co.uk
Do answer.co.uk operate after office hours?
Yes. Answer.co.uk is a genuine 24/7 operation. We will answer your calls 365 days a year.
How do I divert my phone to you?
Diverting your calls to Answer.co.uk is a simple task. All you need to decide is whether you want to divert all calls, calls if your line is engaged, calls after a certain number of rings, or a combination of the latter two options. All Answer.co.uk clients have access to a BT divert instruction document which has simple and concise instructions. If you don't have a BT line, you need only contact your phone provider who will explain what is required.
What customer service will you provide?
Our system is designed to be incredibly simple to use so you shouldn't have any issues, but if you do we actively encourage our clients to u2u their Account Manager. It may be a query or you just want to provide us with some valuable feedback!
How will the operator know what to do with the call?
When a call comes in on your number, a screen pops up in front of the operator who is then guided by your requirements. Any changes can even be made online.
Is there a set up cost?
No. As the process is completely automated there is no set up charge
How quickly can I get set up?
Just fill out our simple
online sign up form any time, day or night. Once you have your login and password you can set up the service within about 5 minutes. Once your top up goes through (usually 15 mins), your business then has our award-winning operators at your disposal.
Will I be charged for wrong numbers or hoax calls?
No.
What if I want to refer another customer to you?
Great! You can earn money out of that. See our
referral scheme for more information.
Still got questions?
Ask here and we'll get back to you quickly