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FAQ's
Who we are?
Answer.co.uk is a simple, reliable and effective Pay as you Go service, which is backed by the expertise of JAM Media Response.
Why Answer.co.uk?
Due to demand Answer.co.uk will provide your business with a ‘no frills’ service. Answer.co.uk will provide you with a high quality service without
the extras your business does not need.
What will Answer.co.uk do for me?
Answer.co.uk is a simple message taking service. We will take any or all of the following options for you: caller name, company, telephone number, email address and a brief accurate message.
Can you patch calls through?
No. If you require advanced call handling including patching, please visit us at www.jam.co.uk
Will I receive my own dedicated telephone number?
Yes. You will receive an 0208 number. This can either be diverted from your existing lines or used as your actual telephone number. Should you require any other type of number please contact us at www.jam.co.uk
Do answer.co.uk operate after office hours?
Yes. Answer.co.uk is a genuine 24/7 operation. We will answer your calls 365 days a year.
How do I divert my phone to you?
Diverting your calls to Answer.co.uk is a simple task. All you need to decide is whether you want to divert all calls, calls if your line is engaged, calls after a certain number of rings, or a combination of the latter two options. All Answer.co.uk clients have access to a BT divert instruction document which has simple and concise instructions. If you don't have a BT line, you need only contact your phone provider who will explain what is required.
What customer service will you provide?
Our system is designed to be incredibly simple to use so you shouldn't have any issues, but if you do we actively encourage our clients to u2u their Account Manager. It may be a query or you just want to provide us with some valuable feedback!
How will the operator know what to do with the call?
When a call comes in on your number, a screen pops up in front of the operator who is then guided by your requirements. Any changes can even be made online.
Is there a set up cost?
No. As the process is completely automated there is no set up charge
How quickly can I get set up?
Just fill out our simple online application form including your call handling instructions. Your business now has our award-winning operators at your disposal.
Will I be charged for wrong numbers or hoax calls?
No.
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