A family member calling about a place for their parent. A GP chasing an urgent update. A member of staff calling in sick before an early shift. In care, every call carries weight, and every one needs answering properly. Answer gives care homes, domiciliary care agencies and care providers a way to pick up every call, day or night, without pulling staff away from residents or clients to do it.
Answer was built for UK SMEs, including independent care homes, small domiciliary agencies and single site providers that cannot justify a dedicated round the clock reception desk. Choose from flexible plans that scale with call volume, so a small residential home and a larger multi site provider both pay for what they actually use, while every caller receives the same calm, professional response regardless of size.
Answer combines UK based receptionists with voice technology that understands the calls a care setting actually receives: admissions enquiries, family updates, professional referrals and the questions callers ask most often. Callers are never routed offshore, never left in a menu, and never met with an unanswered line during a busy shift change or overnight. We answer the way a well trained care coordinator would, with patience, clarity and an understanding of what matters when someone is calling about a vulnerable person.
Families, GPs, social workers and staff all expect a prompt, calm response when they call a care setting, whether it is a son asking about visiting his mother, a district nurse confirming a medication query, or a carer calling in unwell before a morning round. Every call is answered promptly, the caller’s request is captured accurately, and routine enquiries, general availability, visiting hours and common FAQ responses, are handled quickly and consistently without pulling a member of staff away from residents or clients. When a call needs a person, a safeguarding concern, an urgent family update, a staffing emergency, our UK based receptionists step in seamlessly and pass it straight to the right member of your team. The result is coverage that never leaves a call unanswered: every caller gets a prompt, professional response, and every call that genuinely needs a human reaches one, from the first ring to the final message, every hour of every day.
Care does not stop at 5pm. Family calls, professional referrals and staffing queries can come in at any hour, including overnight. Every call is answered the moment it arrives, so nothing important waits until morning.
Staffing a dedicated reception desk around the clock is rarely realistic for a smaller care setting. Our technology handles routine enquiries, general information requests and simple call logging for a fraction of the cost of extra headcount, so your budget stays focused on care, not admin.
A flu outbreak, a staffing shortage, a sudden spike in family enquiries after a CQC report, call volumes in care can shift quickly. Cover scales up or down to match demand, so you are never caught short and never paying for cover you do not need.
We take the time to learn your setting, your escalation rules and the way you want sensitive calls handled, then go live quickly. No hardware, no long contracts, and no disruption to your existing routines while it happens.
Visiting hours, admissions criteria, fees, availability, general information about your service, the same questions come round again and again. We answer them accurately and consistently, so your care staff are not repeatedly pulled away to do it.
A safeguarding concern, a medical emergency, a distressed family member or an urgent staffing issue needs a person immediately. Those calls are transferred straight to your team, never left in a queue or sent to voicemail.
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These are treated as urgent and escalated immediately to a member of your team wherever possible. If no one is available straight away, we take full details and flag the call clearly so it is picked up as a priority.
Yes. We capture the details of the enquiry, including the type of care needed and any timescales, and pass it to the right person on your team as a qualified enquiry rather than a basic message.
Yes. Cover scales to match your needs, including overnight, weekends and bank holidays, so calls are answered even when your on site team is stretched or focused on residents.
Yes. Staff calls are logged and passed straight to the relevant manager, so absence and rota issues are picked up promptly rather than sitting on an unanswered line.
Diverting your calls to Answer.co.uk is a simple task. All you need to decide is whether you want to divert all calls, calls if your line is engaged, calls after a certain number of rings, or a combination of the latter two options. Divert codes will be available from your telephone supplier. If you are with BT, click here for current divert information.
We capture the caller’s details and the reason for their call accurately, then pass it to the right person on your team, or transfer directly where the matter is urgent.
Yes. We can route calls by site so callers reach the right home or service, and each setting can have its own script, escalation rules and hours.
