A ringing phone during dinner service or a guest arrival rush is money walking away. Answer gives restaurants, hotels, pubs, bars and event venues a way to pick up every reservation, room enquiry and function request without pulling staff off the floor to do it.
Answer was built for UK SMEs, including independent restaurants, small hotel groups, pubs and single site venues that cannot justify a dedicated reservations desk. Choose from flexible plans that scale with call volume, so a fourteen table bistro and a forty room hotel both pay for what they actually use, while every caller gets the same professional first impression regardless of size.
Answer combines UK based receptionists with voice technology that understands hospitality: table reservations, room availability, function enquiries and the questions guests ask most often. Callers are never routed offshore, never stuck in a menu, and never left listening to a ringing line while your team is mid service. We answer the way a well trained front of house team would, quickly, warmly and with the detail your business actually needs to act on the call.
Guests expect a prompt, professional response the moment they call, whether they are booking a table for eight on a Saturday night, checking room availability for next weekend, or asking about a wedding enquiry for next summer. Every call is answered instantly, the caller’s request is captured accurately, and routine enquiries, table bookings, room availability, opening hours and common FAQ responses, are handled quickly and consistently without your team needing to step away from service. When a call needs a person, a large group enquiry, a complaint, a VIP guest, a supplier chasing an urgent delivery, our UK based receptionists step in seamlessly and pass it straight to the right member of your team. The result is coverage that never drops a booking: every caller gets a prompt, professional response, and every call that genuinely needs a human reaches one, from the first ring to the final message, every hour of every day.
Guests book hotel rooms at midnight and call restaurants to check opening hours on a Sunday morning. Every call is answered the moment it comes in, so a late enquiry or an early one never lands on an answerphone.
Covering the phone during every service, every check in rush and every quiet overnight shift with dedicated staff is expensive. Our technology handles routine enquiries, availability checks and simple bookings for a fraction of the cost of extra headcount, freeing budget for the guest experience that actually needs a person.
Festive bookings, wedding season, a bank holiday weekend or a menu launch can double your call volume overnight. Cover scales up or down to match demand, so you are never short during a rush and never paying for cover you do not need in quieter months.
We learn your venue, your booking process, your peak times and your tone of voice, then go live quickly. No hardware, no long contracts, and no disruption to service while it happens.
Opening hours, dress codes, parking, accessibility, dietary requirements, cancellation policies, the same questions come round every single day. We answer them accurately and consistently, so your team stops repeating themselves between covers.
A large group enquiry, a complaint, a VIP guest or a supplier chasing an urgent delivery needs a person straight away. Those calls are transferred immediately to your team, never left in a queue or sent to voicemail.
In hospitality, the venue that answers the phone is the venue that gets the booking.
A guest calling three hotels or two restaurants on a Friday night books with whoever picks up first. That is not a theory, it is how phone driven bookings behave, and it means every unanswered call during your busiest hour is a table or a room that someone else fills instead.
The problem is that hospitality businesses are busiest on the phone exactly when they are least able to answer it. Front of house is seating guests. The kitchen is heads down through service. Reception is dealing with a queue of arrivals. That is precisely when the phone rings hardest, and precisely when it goes unanswered.
Answer solves that without adding a body to the rota. Your callers always reach a professional voice. Reservations and room enquiries are captured and logged. Function and event requests are qualified and passed to the right person. Urgent calls, a complaint, a large party, a VIP guest, are escalated immediately. And every interaction is summarised and delivered to you by text, email or directly into your booking system before your next cover even starts.
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Yes. We can log bookings directly into most reservation and property management systems, or pass details through by text or email if you prefer to confirm bookings yourself.
Yes. Cover scales to match your call volume, including peak dinner service, weekend check in and festive periods, so calls are answered even when your team is fully occupied on the floor.
Yes. We work from the FAQ information you provide, including dietary and allergen guidance, and pass on any detailed or unusual requests to your team to confirm directly.
We capture party size, date, budget indicators and any specific requirements, then pass the enquiry to the right person on your team as a qualified lead rather than a basic message.
These are transferred to your team immediately wherever possible. If no one is available, we take full details and flag the call as urgent so it is picked up first.
